Since the product is customized to customer requirement, Once a product is delivered it will not exchange, refund and replaced because of wrong size or customer doesn’t like the color.
- Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as money into your orangemangoapple wallet which cannot transfer to your bank account . If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
- Cancellation by Stirtion Services – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your bank account.
- Product Quality issues: In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Orangemangoapple within 48 business hours upon the delivery of the product .
- Broken products received:In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 48 business hours from the date of delivery of the product. In order to raise a replacement request, send us at email@example.com of the misprinting or damaged or defective or broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.